Responsible AI Policy
AI helps. Humans are accountable.
PIXS may use artificial intelligence, including OpenAI / ChatGPT, to support website creation, store operations, research, writing, image preparation, accessibility, analytics review and quality assurance. Our aim is to save time without compromising honesty, privacy or customer trust. AI assistance does not replace our responsibility for the information we publish or the orders we fulfil.
Accurate product descriptions and images
Products should be represented by accurate information and genuine photographs wherever possible. AI may help adjust lighting, crop images, improve backgrounds or draft descriptions, but it must not hide defects, fabricate product attributes, invent proof of authenticity or materially misrepresent what a customer will receive. Where an image is a manufacturer reference or an illustrative representation rather than a photograph of the exact item, the relevant product page should make that distinction clear.
Known defects and human mistakes
We review items ourselves and disclose defects we know about. We can still miss something. If a defect was not disclosed or the item does not match its description, customers can contact us for review and a refund in accordance with our Refund & Returns Policy. AI-generated copy never excuses an inaccurate listing.
Human oversight
A person remains responsible for pricing, listing approval, defect disclosures, customer support, order disputes and refund outcomes. We do not rely solely on an automated AI decision to refuse a legitimate customer complaint. Customers can request human review through hello@pixs.ca.
Privacy and responsible data handling
We aim to minimize the personal information shared with AI tools. We do not intentionally submit complete payment-card details, passwords or sensitive identification documents in routine AI content-generation prompts. Personal information used by our website or integrated services is governed by our Privacy Policy, including relevant service-provider disclosures and cross-border processing considerations.
Transparency and corrections
We aim to be clear about meaningful AI use. If an AI-assisted statement or image is materially misleading, we will correct it when we discover the issue. Tell us about a possible error at hello@pixs.ca. We welcome questions about how AI is used at PIXS.
AI assistance. Human responsibility.
What might PIXS use AI for?
AI may assist with website creation, research, writing, image preparation, accessibility and quality assurance. Product fit imagery follows tight human guidance and approval cycles: each fit depiction is hand-edited and reviewed before publication. A person remains responsible for published information and customer support.
Can AI change the facts about a product?
No. AI assistance must not invent attributes or authenticity evidence, conceal defects, or materially misrepresent what a customer would receive.
How do I report a misleading description or image?
Contact hello@pixs.ca with the relevant page and the detail you believe is incorrect. Customers can request human review; AI-generated copy does not excuse an inaccurate listing. Refund & Returns Policy.
Where can I read about personal information and service providers?
The Privacy Policy explains how personal information may be used and handled by relevant providers. Privacy Policy.
