Refunds & returns
What to do if something isn’t right, and how refunds are handled.
Report a problem
Because every pixs.ca item is one-of-a-kind, all sales are generally final.
That said, if your item arrives with a defect or issue that was not disclosed in the product description, please contact us within 5 business days of receiving your item(s).
Please include:
- Where we went wrong — tell us what the issue is and how the item differs from what was described.
- A photo of the item clearly showing the issue.
- Email the details and photo to refunds@pixs.ca.
I’ll personally review your email and get back to you as soon as possible with next steps.
— Tara
Order cancellations
Orders cannot be cancelled once placed because we process and ship in near-real time. As a one-person shop, we are unable to manage cancellation requests after an order is placed.
Interac orders are automatically cancelled if payment is not received within 5 hours of the Interac invoice being sent.
This policy does not limit any cancellation or other consumer rights available under applicable law.
When a return is not normally available
We generally do not accept returns solely for a change of mind, fit preference, or an imperfection that was clearly and accurately disclosed before purchase.
A change-of-mind exclusion does not take away remedies for misrepresentation, undisclosed defects, non-delivery or other rights provided by law. PIXS does not use “final sale” wording to exclude those remedies or any right that cannot be waived.
Refund method and timing
Approved refunds will ordinarily go back to the original payment method where possible, or another agreed method if necessary. We will confirm the amount and processing steps; bank and payment-provider posting times may vary. If applicable consumer protection law requires a specific remedy or timing, that requirement governs.
Consumer rights
Nothing in this policy limits or waives consumer rights or legal remedies that cannot be excluded under Ontario or other applicable law. If something about an order is wrong, email us and we will work to make it right.
FAST & FREE TORONTO DELIVERY
We deliver across our Toronto delivery area several times each week.
Orders under $400
Choose from the available delivery days shown at checkout. We typically deliver 2–3 days per week.
Orders $400+
Unlock VIP On-Demand Delivery, with additional delivery-day and time-window options available at checkout.
Available delivery options are always shown during checkout.
Minimum order: $50 CAD after all discounts. All orders require a signature on delivery. No customer pickup.
VIP On-Demand Delivery requires 24 hours to process your order after payment is received. Choose an available delivery date and two-hour window at checkout.
If something is not right.
What if an item has an undisclosed defect or does not match its description?
Email refunds@pixs.ca within 5 business days of receiving your item(s). Explain how the item differs from its description and include a photo clearly showing the issue. Tara will personally review your email and reply with next steps.
When should I report a problem?
Within 5 business days of receiving your item(s). Email refunds@pixs.ca with an explanation of the issue and a photo clearly showing it.
Can I return something because I changed my mind or prefer a different fit?
Change-of-mind and fit-preference returns are generally not accepted, nor are returns based solely on an accurately disclosed imperfection. This does not remove remedies for undisclosed defects, misdescription, non-delivery or other rights provided by law.
How is an approved refund paid?
Ordinarily to the original payment method where possible, or another agreed method if necessary. PIXS confirms the amount and processing steps; bank and payment-provider posting times can vary.
