Questions? Good.
The details you need, all in one place. Find answers about delivery, returns, condition and more.
Delivery & tracking
Where do you deliver?
Check your delivery postal code before checkout. Minimum order: $50 CAD after all discounts. We deliver across our Toronto delivery area several times each week. Orders under $400: Choose from the available delivery days shown at checkout. We typically deliver 2–3 days per week. Orders $400+: Unlock VIP On-Demand Delivery, with additional delivery-day and time-window options available at checkout. Available delivery options are always shown during checkout. No customer pickup.
How are orders of $400 CAD or more delivered?
We deliver across our Toronto delivery area several times each week. Orders under $400: Choose from the available delivery days shown at checkout. We typically deliver 2–3 days per week. Orders $400+: Unlock VIP On-Demand Delivery, with additional delivery-day and time-window options available at checkout. Available delivery options are always shown during checkout. VIP On-Demand Delivery requires 24 hours to process your order after payment is received. Choose an available delivery date and two-hour window at checkout.
What makes Pixs hyper-local?
Our collection is already here in Toronto. Shop curated fashion and lifestyle finds with local delivery to eligible Toronto addresses. No cross-border shipping, tariffs, customs bills or border surprises. Check your postal code before ordering.
Returns & order issues
What if an item has a problem that was not disclosed?
Contact hello@pixs.ca as soon as reasonably possible with the order reference and details. Undisclosed defects and misdescription are reviewed under the Refund & Returns Policy. Change-of-mind returns are generally not accepted. Refund & Returns Policy.
Shopping & prices
Can I order from PIXS yet?
Shopping opening soon. Browse and save your favourites while we get ready.
Is tax added to the price?
Prices are shown in Canadian dollars. No tax is added to these personal-collection items from Tara’s Toronto closet and loft. Retail comparisons appear only where the original retail price is verified.
Condition & product details
Are all the products new?
The collection includes new, unused and preloved finds. The individual product page gives the condition, known wear and included pieces. Condition policy.
How do you use AI in product photos?
AI-assisted product images are hand styled and designed, then reviewed against recorded item details to illustrate intended fit and appearance. They are visual aids, not actual-item photos or proof of condition, exact colour or fit. Click the black condition tag for its meaning. Slight Flaw means a minor imperfection described in the Product Description; New & Unused means brand new, never used or worn. Any condition still being confirmed is marked separately. Known wear and missing pieces are described. Sourced, manufacturer and AI images are not actual-item condition photos. If a clear actual-item photo is not shown, ask for close-ups before ordering.
What purchase documentation is available?
Purchase documentation varies by item. Ask about a specific listing; any document we share will be redacted to protect personal and payment details. Read our purchase documentation details.
More help
Where can I ask something more specific?
Send the product name or page link with your question so we can look at the relevant item. Contact PIXS.
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Our Toronto delivery area
What does “Slight Flaw” mean?
A minor imperfection, with the details provided in the Product Description. Read the description before ordering. Click any black condition tag for an explanation of that condition.
